My house is usually chilly in the winter; it's old and drafty, and we keep our very inefficient furnace set pretty low. Come over to visit, and you're definitely going to want to bundle up and sit in front of the fire.
I like it chilly; it's quite comfortable. Yesterday, however, I was just plain COLD all afternoon. Even with the fireplace on, it. was. cold. And when Benny came home from work, he noticed it, too. Cut to the chase: our furnace had quit at some point during the day.
Oh.
Of course it was 'after hours' by the time we discovered it. But what do you do in the dead of winter? So Benny put in a call to a heating/cooling company, and was told by the answering service that a technician would call us back shortly. Half an hour later, still no call.
Then we remembered seeing an ad on TV for a company that stays open late . . . sure enough, a real technician answered our call.
Here's where it gets cool!
The guy actually told Benny to go down to the furnace, remove a certain cover, and look for a certain switch. Sure enough, one flick of the switch, and our furnace cranked into gear!
He asked if we still wanted him to come out, but of course we said no.
HIS SERVICE CALL WOULD HAVE COST US $180.
And yet he was willing, over the phone, to trouble-shoot our furnace. What company DOES that?! Granted, it was almost 7pm and the poor guy probably just wanted to get home to his wife and kids. He probably didn't want to miss 24.
But still! He passed up the chance to make one hundred and eighty dollars.
I thought that was VERY cool of him.
The company? Golden Rule. Their motto? "We obey the rules to live by."
And just in case you need reminding, the "golden rule" originated with Jesus:
"Do unto others as you would have them do unto you."
So, if you're ever in need of plumbing/heating/cooling services, please call GOLDEN RULE.
They will get my business every time.
Oh, and the first place we called? Yeah, they
finally called back, long after we no longer needed them.